Our products are designed to be hard-wearing and therefore come with a 6-month product warranty valid from the date of purchase providing you have proof of order or the original receipt.
If you discover a manufacturing defect (which can happen as all our products are handmade) within the 6-month period, we will happily replace your product. Please contact us at firstname.lastname@example.org to schedule a manufacturing assessment and we’ll be in touch regarding the next steps.
When you contact us to schedule a manufacturing assessment, please include the following information:
- Order number;
- Your contact number and email address;
- Reason for the return/exchange or details of the fault, where applicable.
- Please include photos if relevant;
- Item you wish to exchange your current item for, if applicable.
Our customer services team will confirm receipt of your email and will provide further instructions within 5 working days once the product has been assessed.
Product Warranty Exclusions
Please note that our 6-month product warranty does not cover instances where your pet has chewed and thereby damaged their leash or collar.
Refresh and Repair Service
Please note we do not currently offer our refresh and repair services to customers purchasing from our international store - www.chommies.com.