FAQ – Chommies

For tracking your orders, please click on the option that's relevant to you.

Standard delivery orders can be tracked here.

Overnight deliveries can be tracked here.

In-store collections are available in Cape Town only at

Famke Concept Store.

Address: 79 Buitenkant St, City Centre, Cape Town, 8Click here for the Google Maps pin.

It depends on where you are and which shipping option you've selected at checkout.

Standard shipping generally takes 2-5 business days to arrive.

Overnight Delivery is typically delivered within 24hours and is fulfilled through Aramex and The Courier Guy. Though we always can't guarantee delivery of products once they've left our store, we do work very hard to make sure you're not disappointed.

Care instructions for products with leather:

Hand wash recommended. for rope parts. Use a leather treatment like wax or similar to maintain the leather. If your dog wears this collar often while swimming in the sea, please rinse the product in fresh water afterwards and wax it to ensure its longevity.

All the fittings used are pure brass and won’t rust. Please polish the fittings regularly to bring back their original shine.

Care instructions for leashes and products without leather:
Allow to soak and then hand wash with a mild soap.
Alternatively, put the product inside a pillow case or laundry bag and throw it into your washing machine.

Do not wash over 40°C.

How to care for the metal fittings:
Use a brass cleaner to polish fittings regularly to bring back their original shine.

(We've also found that Tomato sauce works very well. Yes, the same tomato sauce that's we put on our food, yikes!)

Please never measure your dog’s current collar when you need to order a customise size. You will get the incorrect neck size!
Please always use our size guides to make sure you’re using the correct measuring technique.

Adjustable collars size guide can be found here and the custom size collars measuring guide can be found here.
When measuring your dog, use a flexible tape measure or piece of string and a ruler.

If your dog has lots of fur like Shepards, terriers, huskies and Wolfhounds etc, please measure it tightly, but don’t squeeze your dog.

Always make sure you can squeeze at least two fingers between the dog’s neck and the collar for a comfortable fit

Adjustable collars are available in 5 sizes, click here for the size chart.

Please use our measuring guide when ordering a collar to avoid making a mistake.

When ordering an adjustable collar, you’re welcome to measure the existing collar. However, the buckle of the collar should not be included in the measurement, only measure after the buckle.

Don’t include the length of the buckle from your old collar.

Please bring back your 'old' items and 'recycle' your leash, collar or other Chommies product.

Because the fittings are one of the most expensive part of our products, we are able to reuse your current fittings again so that the price will be cheaper than if you buy a new collar / leash. Generally there’s a ±10% or more discount if we're able to reuse to your old fittings.

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