Refund policy

RETURNS & EXCHANGES

We want you to be completely satisfied with your online purchase. If for any reason you aren’t, please return your purchase in its original condition* and packaging within 14 days of receipt, together with your proof of purchase and details (see below). We can either offer you a refund, or exchange it for a different size/colour/product.  However, it is imperative that it is in its original condition. Where there is a price difference, we will contact you.

Please note that products are displayed as accurately as possible, however, the colours may differ slightly from the actual product depending on your screen settings.

If you return an item(s) for any other reason than it is faulty, we only refund the value of the item(s) itself or we can offer you store credit. We do not refund the delivery cost, nor do we reimburse the return delivery charge.  

Unfortunately, we do not accept the return of any Custom items. 

All refunds are made to the original purchaser of the item(s).

*Dirty dogs make dirty collars! When you first try your new Chommies collar on your dog, please ensure your dog is clean. Dirty collars will not be exchanged or refunded.

 

FAULTY & INCORRECT ITEMS

We pride ourselves on our quality control but mistakes can happen. If you receive your item(s) and it is faulty or not what you ordered, please contact us at hello@chommies.com so we can arrange for its return and replacement. See below for the information we will require.

 

REPAIRS

Our products are designed and made to be hard-wearing and long-lasting … but accidents happen. If you need a Chommies product repairing, please contact us at hello@chommies.com and we will give you a quote for the repair.

Return address (for delivery or drop off):

Chommies Cape Town PTY Ltd
133-135 Hatfield street
Cape Town
8001
South Africa

When you contact us or return an item, please include the following information:

  • Order number 
  • Your contact number and email address
  • Reason for the return/exchange or details of the fault, where applicable
  • Item you wish to have in exchange, if applicable.

NB: Returns, Exchanges and Refunds refer strictly to purchases made on the Chommies online store and do not apply to any purchases made at any retail location or Chommies stockist.

 

IP ADDRESS

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.